I haven't received my Esta

What can I do if I haven’t received my Esta authorization yet

Have you submitted your request but you haven’t received your Esta authorization ? Don’t worry! We are here for you.

Before proceeding, please check the processing time for the plan you have chosen before completing the form

Here are the plans available:

  • Standard Service: your Esta request will be processed within 24 hours
  • Premium service: an operator will start to process the request within 6 hours
  • First Class Service: provides a very urgent processing within 30 minutes

If for some reason your priorities have changed and you need ESTA authorization urgently, CTA will contact the support service.

What happens, however, if you have received a notification of start of processing of the application but have not yet obtained the ESTA authorization? In this case you may have encountered a delay in the time of the actual release of an ESTA as the US Immigration Department can take up to 72 hours to issue an authorization, even if in 80% of cases we receive an approved authorisation within 2 hours of our request.

If you need further information and clarifications contact us. We will be happy to give you feedback